Everything you need to know about self-adhesive wallpaper (FAQs)

Welcome to the Pimp-My-Wall.shop FAQ section.
Here you will find everything you need to know about our self-adhesive wallpapers, wall murals, and the ordering process – clear, honest, and based on practical experience.

1. Can I order a sample?

Yes, of course. On the page of your desired motif, you can simply select the "A4 sample" option. The sample costs €1 and can be added directly to the shopping cart.
This allows you to test the quality, colors, and texture of the wallpaper in your home before you decide on the full design.

2. Are there washable wallpapers?

Yes. All self-adhesive wallpapers from Pimp-My-Wall.shop can be cleaned with water and mild soap. This is particularly practical for children's rooms or high-traffic areas. This keeps your walls looking well-maintained while protecting them from dirt and wear.

3. Do the wallpapers adhere to woodchip or textured walls?

Our self-adhesive wallpapers adhere best to smooth, clean, and dry surfaces. A dust- and grease-free surface is crucial for a lasting result.
Many customers have also had very good experiences on woodchip wallpaper or lightly textured plaster walls. The wallpapers are flexible enough to conform well to many surfaces.

Caution with special coatings:
Walls with washable or scrub-resistant paints (e.g. latex paint or bathroom sealants) can be so smooth or water-repellent that the adhesive will not hold permanently.
Our tip: Order a sample and test the adhesion directly at home – this way, you take no risk.

4. Is application really that easy?

Yes, applying our self-adhesive wallpapers is child's play and requires no wallpaper paste at all.
Simply peel off the backing paper bit by bit, position the wallpaper on the wall, and press it on carefully.

If something goes wrong, you can carefully peel off and reposition the wallpaper, as it is repositionable.

What you need:

• A clean, dry wall
• Some care when aligning the first strip
• A soft cloth or squeegee to smooth out air bubbles

You can find a detailed video tutorial here: Watch the installation guide on YouTube

5. Do the wallpaper strips overlap during application?

Yes, our wallpapers are applied with an overlap of approx. 1 cm. This method offers several advantages:

• No gaps: With classic paste-on wallpapers, small gaps often appear due to drying or temperature fluctuations. The overlap reliably prevents this.
• Hardly visible: The overlap is almost invisible, as the wallpaper is very thin and blends perfectly with the strip underneath.
• Installation tip: Start opposite the door and work towards the door. This way, the overlaps are out of the direct line of sight – for a harmonious overall look.

6. How do I know how many wallpaper strips I need?

On every product page, you will find our practical roll calculator. Simply enter the width and height of your wall in meters, and it will automatically calculate how many rolls you need.
If you would like to calculate it yourself, please note:
Our wallpapers are applied with an overlap of 1 cm, so the effective width per strip is approx. 57 cm. This overlap ensures a clean, seamless result.

7. Can I use the wallpaper in the bathroom or shower?

Our photo wallpapers can generally be used in the bathroom. However, they must not be applied in areas that are permanently wet, such as directly inside the shower or behind the bathtub.
For normal bathroom walls without direct water contact, the wallpapers are perfectly suitable and hold reliably.

8. How will my order be delivered?

Our wallpapers are carefully packed to ensure optimal protection:

• In a cardboard tube with white caps
• Additionally in a sturdy, rectangular shipping box, so that your goods arrive safely and unbent

Shipping is handled by GLS directly to your delivery address. You will automatically receive tracking information by email.
If you are not at home, GLS will try to leave the parcel with a neighbor or attempt delivery again the next day. Alternatively, you can choose delivery to a parcel shop, a parcel locker, or give a safe-place authorization.

Note regarding A4 samples:
We send our A4 samples – including to international addresses – by post in an A4 envelope. There is no tracking for these shipments. Delivery abroad may take a few days longer.

9. Which countries do you deliver to – and what are the shipping costs?

We deliver to Germany, all EU countries, Switzerland and Norway.

We also ship wallpaper rolls abroad via GLS with tracking. Delivery usually takes 2–4 working days within Germany and 5–7 working days to the EU, Switzerland and Norway. You can see the shipping costs in the cart before you purchase.

Switzerland and Norway: These countries are not part of the EU. Customs duties and import VAT may apply. You as the recipient are responsible for these charges; the carrier usually collects them upon delivery.

10. Can I return the wallpaper?

As a consumer, you have a 14-day right of withdrawal. The period starts on the day you receive the goods. No reason is required.
Please inform us of your withdrawal by a clear statement, e.g. by email to customer@pimp-my-wall.shop or by letter. You can use our withdrawal form, but you do not have to. We will then send you all information about the return.

Please send the goods back to us no later than 14 days after your withdrawal. You only have to pay for any loss in value if it results from handling the goods in a way that was not necessary to examine them – for example, if the wallpaper has already been cut or applied to the wall.

There is no right of withdrawal for goods made to your individual specifications, e.g. custom-size photo wallpaper or wallpaper with your own motif.

You can find all details in our cancellation policy.

Tip: Order an A4 sample along with your wallpaper. This way, you can test it without opening the main roll.

Further questions?

If you haven't found an answer to your question here, our customer service team is happy to help.
Simply send us a message via chat or by email to customer@pimp-my-wall.shop – we will help you quickly and reliably.